Empathy isn’t just remembering to say ‘That must really be hard,’ it’s figuring out how to bring difficulty into the light so it can be seen at all. Empathy isn’t just listening, it’s asking the questions whose answers need to be listened to. Empathy requires inquiry as much as imagination. Empathy requires knowing you know nothing.
Leslie Jamison, “The Empathy Exams,” The Believer (via specialedition87)